In order for this USB-C hub to support multi-display video output using HDMI 2 and the VGA ports, an additional application named InstantView by SiliconMotion must be installed onto the host device. Failure to do so will result in no video output through the HDMI 2 and VGA ports.
For users wanting to install this software onto their Mac, please use the following hyperlink to download the latest software directly from SiliconMotion. Be sure to download the latest version which can be found at the top of the list as shown below:
Download InstantView App for macOS
Note: InstantView by SiliconMotion is only supported on macOS 10.10 and above
For users wanting to install this software onto their PC, please use the following hyperlink to download the latest software directly from SiliconMotion. Be sure to download the latest version which can be found at the top of the list as shown below:
Download InstantView App for Windows OS
Note: InstantView by SiliconMotion is only supported on Windows 7, Windows 8, Windows 10, and Windows 11.
Please follow our manual instruction as for how to set up extended our mirror modes.
https://ezq.com/media/PDFs/X40214-Manual-v4-120222.pdf
Please feel free to reach out to us for any guidance necessary or if you are having complications installing the InstantView app onto your host device.
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