Warranty
Our Promise to You
Every EZQuest product is covered by a limited manufacturer's warranty. Find your coverage period, what's covered, and how to file a claim.
- Up To 2 Year Warranty
- 30 Day Returns
- Free Shipping Over $90
Warranty coverage
Clear Coverage, Simple Claim Steps, No Guesswork.
Review what is covered, what is excluded, and exactly how to submit a claim. If a product issue is actually a setup or compatibility problem, we’ll point you to support before you waste time filing the wrong request.
Coverage at a glance
What is covered
- Manufacturing defects in materials and workmanship
- Material failures under normal use
- Premature wear under normal operating conditions
- Functional issues not caused by user error or physical damage
What is not covered
- Physical damage from drops or impact
- Liquid damage
- Damage from non-standard use or modifications
- Normal wear after the warranty period expires
- Loss or theft
How to file a claim
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1
Email us or use the support form
Email support@ezq.com with "Warranty Claim" in the subject line, or use the contact form.
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2
Provide proof of purchase, serial number & photos
Include your order number or receipt, the product serial number, and clear photos or a short video clearly showing the defect.
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3
Try our Smart Help Center first
Visit the Smart Help Center to self-troubleshoot, many warranty-seeming problems are resolved in minutes without a claim.
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4
We respond within 24 business hours
Our team reviews your claim and either approves it, requests additional information, or explains why coverage doesn't apply.
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5
Approved claims: replacement or refund
Approved claims receive a refurbished replacement or, when available, a new item is shipped at no cost. If no replacement is available, a refund is issued.
New Purchase
Register Your Product
Registration is optional and doesn't affect your coverage — your warranty begins on the original date of purchase. Registering just makes future support and claims faster.
Claim Support
Start a warranty claim
If your product has a defect covered under the limited warranty, contact us here. We respond within 1 business day on weekdays.
Have your order number ready, we'll ask for it.
30-day no-questions return
Not the right fit? Return any product within 30 days of delivery, in unused, original packaging.
Questions about coverage?
Email or call us and we'll confirm your warranty status and walk you through the next step.
Support
Have a Warranty Question?
Some warranty questions are resolved faster through troubleshooting or direct support.